Terms and conditions

The provider is KODO PRAHA, spol. s r.o., Company ID 26764971, VAT ID CZ26764971, with its registered office at Braunerova 563/7, 180 00 Prague 8, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. C 92190 (referred to as “Kodo”).

Contact: [email protected], telephone +420 724 854 857.

These terms apply to Kodo services, particularly strategy and business development, marketing, content, photography, analytics, website work, automation, AI assistants, AI server implementation, Czech market entry support and related consulting.

A specific proposal, order or contract may set different terms for an engagement. In that case, the individual agreement takes priority. Provisions intended exclusively for consumers do not apply to clients acting in the course of their business.

Submitting a form or sending a chat message is a non-binding enquiry, not an automatic order. A contract is formed only when Kodo confirms a specific order, the client accepts a proposal or the parties sign a separate contract. The agreed scope, schedule, price and deliverables govern the engagement.

A proposal remains valid for the period stated in it or, if no period is stated, for 30 days. Before acceptance, Kodo may request additional information or confirmation of technical requirements.

Prices shown on the website are indicative and exclude VAT unless expressly stated otherwise. The final price is based on the agreed scope. Kodo may require a deposit, particularly for custom production, licences, equipment, photography or longer implementations.

Licences, advertising budgets, domains, hosting, travel, hardware, APIs, AI model usage and other third-party services are not included unless the proposal expressly states otherwise. Invoices are payable within 14 days unless agreed otherwise. If payment is overdue, Kodo may reasonably suspend work.

The client will provide accurate materials, access, a contact person and required approvals on time. Deadlines will be reasonably extended if the client does not provide materials or decisions on time, or if the work is affected by circumstances beyond Kodo's control.

A request outside the agreed scope is a change request. Kodo will explain its effect on price and timing in advance where it cannot reasonably be included in the original agreement. A partial deliverable is considered accepted unless the client reports a specific defect without undue delay.

AI-generated output may contain inaccuracies and requires human review before it is used for legal, financial, health, safety or other significant decisions. Kodo is responsible for professional setup within the agreed scope, not for uninterrupted availability or future changes to external models, APIs and platforms.

For local AI servers, smart homes and integrations with other systems, functionality also depends on device compatibility, network quality, permissions and third-party interfaces. Safety-critical functions, such as alarms, access control or building technology, must have an independent safe mode and must not rely solely on a generative AI model.

Unless agreed otherwise, after full payment the client receives a non-exclusive licence to use the final approved deliverables for its business, brand and agreed communication channels. Source files, working files, rejected alternatives and Kodo's general know-how are not included in the handover.

Third-party licences — including fonts, photographs, software, models and templates — are governed by the relevant provider's terms. The client is responsible for ensuring that materials supplied to Kodo may be used for the agreed purpose.

Report a defect without undue delay to [email protected] and describe how it appears. Depending on its nature, Kodo will correct it, provide the missing performance, offer a reasonable discount or propose another remedy available under applicable law.

Kodo is not liable for damage caused by incorrect client materials, intervention by another person, unavailability of a third-party service or use of a deliverable outside the agreed purpose. For business clients, compensation for direct damage is limited to the price of the affected performance. This limitation does not apply where prohibited by law, particularly to harm caused intentionally or by gross negligence.

If the client is a consumer and enters into a distance or off-premises contract, they will generally have the right to withdraw within 14 days after the contract is concluded. If the consumer wants Kodo to begin work earlier, they must expressly request this. If they later withdraw, they must pay the proportionate price for services already provided.

The right of withdrawal may end once a service has been fully performed if the consumer expressly agreed in advance that performance could begin and acknowledged that the right would be lost. Statutory exceptions may also apply to digital content supplied with the consumer's prior express consent or to personalised deliverables, where the legal requirements are met.

Contracts are governed by Czech law. We aim to resolve any problem directly and constructively first. A consumer may contact the Czech Trade Inspection Authority, Štěpánská 796/44, 110 00 Prague 1, through its alternative dispute resolution information page. The authority is responsible for out-of-court resolution of relevant consumer disputes.

If one part of these terms is invalid, the remaining parts remain in effect. The current version is published on this website. The version in effect when a particular contract was concluded governs that contract.